COMPANY POLICY

BOOK ONLINE WITH CONFIDENCE. ALL INFORMATION ENTERED INTO THIS SITE IN FULLY ENCRYPTED. YOUR CREDIT CARD WILL NOT BE CHARGED UNTIL ONE OF OUR REPRESENTATIVES CONTACTS YOU VIA EMAIL OR PHONE TO ENSURE ALL INFORMATION ENTERED INTO THE ONLINE FORM IS CORRECT AND CONFORMS TO OUR POLICIES. AFTER THE CLIENT HAS CONFIRMED ALL DETAILS WITH OUR STAFF, THE CREDIT CARD WILL BE CHARGED FOR THE APPROPRIATE DEPOSIT AMOUNT TO SECURE THE RESERVATION.

OUR ENTIRE FLEET IS STRICTLY NON-SMOKING.

CAR RENTAL IS MADE BY CLIENT WITH FULL ACKNOWLEDGEMENT AND AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS:

1.) CANCELLATION POLICY:

a.) Client authorizes First Executive Limousine charge the credit card on file at the time of booking and agrees that if service is canceled for any reason prior to or during the service that no refund will be issued, no exceptions.
b.) Cancellation prior to the service date 50% of the entire amount.
c.) Cancellation with in 72 hours of service date 100% of the entire amount.
d.) If service is terminated early, no refund will be issued, as all fees are deemed earned when paid.
e.) We are not responsible for act of God. Including but not limited to, venues being closed that our clients are traveling to, flight cancellations, airline policies or delays, intra-government travel restrictions.

All online reservations must be made at least 48 hours prior to the pick up time.
For shorter notices please call us at: (215) 487-8840.

2.) MULTIPLE STOPS OR DESTINATIONS:

Stops during your service should be prearranged before the service starts. Due to the size of our vehicles our drivers need to know all stops in advance. These precautions are for the safety of each passenger as well as the vehicle. Unscheduled stops are at the driver's discretion. All pricing are based on original total mileages, destinations and stops. Please call us to get pricing for adding any extra stops or adding more miles after booking your reservations. Stops during your service should be prearranged beforehand. Due to the size of our vehicles, and for the safety of our drivers, all stops must be approved by dispatch in advance.

3.) AIRPORT OR POINT TO POINT TRANSFERS:

Additional charges may occur for waiting time. There is no extra charge for the first 15 minutes of delay. After 15 minutes there is an extra $15.00 charge for every 15 minutes of waiting time. For all arriving flights, meet your driver at the curb, unless you have already made plans to meet the driver at the baggage claim area (only for Sedan's and SUV's). You must meet the driver at the curb, we are not allowed to park or wait inside of PIA at anytime. To avoid a no-show fee please do not leave the airport before calling us for assistance. The number is: (215) 487-8840.

An extra $66.00 surcharge will be applied to any trip between the hours of 12:00 Am to 6:00 AM, and certain designated holidays.
Sunday reservations will be charged a minimum of $18.00 extra added to the total bill. We will check your flight status at no additional charge. However we are not responsible if your flight is delayed or if you arrive early. The client is responsible for setting their own scheduled pick up time, taking into account customs, baggage, airline delays etc. Any extra over time charge due to clearing customs, baggage claims, waiting for other flights , to meet friends or spending time at the Airport will be charged at a 30 minute overtime rate fee.

4.) MAXIMUM CAPACITY:

Drivers are not authorized to exceed the number of passengers stated on your contract. This is in violation of state law and insurance guidelines.

Client accepts full liability for client, client's guests, and/or client affiliations. Client is responsible for any and all damages to the vehicle. The starting minimum charge for the damages will be as follows: $300 vomiting, $380 each cigarette burn, $100 gum/glitter on the carpet, $20 each broken/missing glass.

First Executive Limousine cannot be held responsible in any way for traffic conditions, flight delay, mechanical difficulty, or any other unforeseen circumstances.

5.) PRICES ARE DUE TO CHANGE AT ANY NOTICE:

Prices may vary during special events such as New Years Day, New Years Eve, Prom, Winter Prom, Busy Days, Holidays, Peak Periods and Long Distance. All special pricing cannot be combined with any other coupons or promotional codes. Some restrictions may apply.

6.) EXTRA CHARGES AND MISCELLANEOUS:

a.) Prices are based on Garage to Garage.
b.) Local Gas surcharge (40 Miles total trip from Drexel Hill, PA 19026) of 10% will be added to any runs.
c.) Long distances will be added additional gas surcharge, please contact us at: (215) 487-8840.
d.) Customer is responsible for Parking, FastTrack and all The Toll Roads.
e.) Please purchase your parking pass for any special events in advance to secure the parking space for your car.
f.) Please call us at (215) 487-8840 for your car length.

7.) TRANSFERS AND POINT TO POINT:

All one way trips such as airport or any other transfers must be booked under Airport (From/To) for correct mileage charges.

8.) SMOKING & FOOD:

Smoking or food/eating is not permitted inside any of the vehicles in our fleet at any time.

9.) ALCOHOL POLICY:

No alcoholic beverages will be stocked or permitted in vehicles with passengers under the age of 21 without a legal guardian present. Consumption of alcohol by a minor is never tolerated under any circumstance. Alternative beverages are available upon request for additional cost.

10.) DRUGS/SMOKING:

No possession, sale or consumption of any type of narcotics or illegal drugs is permitted. Violations will result in immediate termination of contract and services and forfeiture of all paid deposits and fees for service.

11.) LOST ITEMS/BELONGING:

While we are happy to let you bring compact discs, videotapes and other personal items, First Executive Limousine does not take responsibility for items that are left in the vehicle during or after completion of the car rental service.

12.) QUOTE & BOOKING:

All vehicles are quoted subject to availability at the time of booking. Rates are subject to change without notice. A deposit of 25% to 50% of the total amount is required at the time of booking and is nonrefundable. The balance is due at the time of the service.

13.) AVAILABILITY:

First Executive Limousine reserves the right to change the car or the color of the vehicle at its own discretion, if the original vehicle requires service, not safe to be on the road, has been in any accidents or not available.
Please book for the appropriate block of time. Overtime is permitted at the driver’s discretion. However, because we stack our reservations one after the other, dispatch nor the driver can guarantee overtime. Therefore, we encourage all clients to book the time they think they will need.

14.) CHANGES:

(1) Any changes to client’s original order and to client’s original specifications shall be subject to additional charges where appropriate. Therefore, should client request an increase in the duration of service, additional charges shall apply. Changes to the pick up location may also be subject to a rate increase. Other changes, such as the number of passengers, destination, etc. will also be subject to additional fees. Where applicable, overtime rates shall be billed based on the listed basic charge. Should client opt for a decrease in the duration of service, reduce the number of passengers accompanying client during the trip, or request to be driven to a shorter destination, the basic original rates shall still apply and client shall be responsible for payment of the originally stipulated charges. (2) Client shall pay the full amount for the reserved number of hours and days even if client uses company’s services for less time and days, or even if client does not use company’s services at all. Client agrees to pay the minimum number of hours set by company or client in advance, whichever is higher. Should client, for any reason, not be able to use the vehicle for the entire period of the contract, client shall be liable for payment in full for the amount of time the vehicle and company’s services were used. (3) Company’s fare is based on an hourly rate and mileage. Therefore, if client is unable to use the vehicle & company’s services for the entire agreed period of time due to traffic delays or any other reason, client shall still pay for the originally stipulated hours and mileage. (4) Company’s rates are subject to change without notice. (5) All parties shall and must resolve all arising disputes or claims in Barbara court of Drexel Hill in the state of Pennsylvania. (6) No company employee, chauffeur or representative can modify any part of this contract.